You should have expectations for your insurance agent. Clients should not be neglected. You and your policy matter. That being said, you deserve the best service. Pay attention to your interactions with your agent. Every agent can show you how much they care through their actions. For example, Are they reaching out to you for check-ins or are you always chasing them? It’s as simple as that.
Our owner, Pat Brennen, explains some proper expectations that will help you decide if you are working with the right agent. He’ll give you some key questions to ask yourself.
What Should My Expectations Be With My Insurance Agent? – Entrust Insurance, St. Clair Shores
Video Transcription
“Think back as to what the experience was with a current agent or any former agent and how they interacted with you. What came up annually? Did they contact you? Are they going out of their way to continue to earn the business? Are you chasing them down? You know, where’s the flow of communication? Is it them to you or always you to them? And are they responsive? When you leave a message? Do they call you back in the same day? An email sent, how long does it take for them to respond? You need a change, you need something immediately, are they able to respond and take care of that for you? And I’m seeing more and more and more with the people that are shopping insurance that we come into contact with, that these things are not happening.”
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